Shipping costs vary according to the amount of your purchase and the place of destination and will be specified when completing the order.
Free Shipping for orders over € 100. For orders lower than this figure, the shipping costs are 10 €.
TIMES and MODES
The order will be shipped within 2/3 working days.
The timing varies according to the place of destination.
Deliveries will take place during office hours from Monday to Friday, excluding holidays.
Remember that all orders are processed automatically and we will therefore not be able to intervene to modify shipping and delivery times.
Shipping with DHL Express.
Avirex does not offer direct exchanges.
We ask that you return the merchandise for a full refund and place a new order for the preferred item (s) at your earliest convenience.
RETURNS AND REFUNDS
If you have changed your mind and want to return your purchase, you can decide to
return any product purchased within 14 days from the date of delivery
(EU directive 2011/83 / EC).
Shipping costs will be at your expense.
Contact customer service at email@example.com for changes.
In order to make the return / exchange, follow these simple instructions:
- contact us at the email address: firstname.lastname@example.org
- fill in the Return Form that you find inside the package or download it here.
- check that the products you intend to return are in the same condition in which you received them, therefore perfectly intact and with tags.
- Insert the properly completed return form and each document received with the goods in the box
- All shipments must be addressed to the sender.
If the return does not meet these requirements, we will not be able to make a refund.
Once your item is received, we will refund you the amount using the same payment method you used for the order.
Please note that processing the refund can take up to 10 business days.
It may take additional time for your financial institution to process the transaction and update your bank statement.
ADDITIONAL RETURNS INFORMATION
The return must be sent from the same country in which the order was made.
We cannot accept returns from different countries.
Returns that do not comply with the conditions described above or with missing or incomplete customs documentation, will be refused and sent back to the sender.