Shipping & Returns

RETURN PROCEDURE

To file for a return, please click here.

COSTS
Two types of shipping are available: Economy and Express.
Shipping costs vary depending on the amount of your purchase and the destination and will be specified when you place your order.


ECONOMY SHIPPING
For orders from Italy of €100 or more, shipping is Free. For orders below €100, the cost is €6.95.

For orders from Italy Islands (Sicily and Sardinia) of €150 or more, shipping is Free. For orders under €150 the cost is €9.95.
For orders from Europe of €200 or more, shipping is Free. For orders under €200, the cost is €14.95.

For non-EU orders of €250 or more, shipping is Free. For orders under €250, the cost is €14.95.


EXPRESS SHIPPING
For domestic orders of €150 or more, shipping is Free. For orders under €150, the cost is €9.95.

For orders from Italy Islands (Sicily and Sardinia) of €200 or more, shipping is Free. For orders under €200, the cost is €14.95.
For orders from Europe of €250 or more, shipping is Free. For orders under €250, the cost is €19.95.

For non-EU orders of €300 or more, shipping is Free. For orders under €300, the cost is €19.95.


TIMES and MODES
The order will be processed and shipped within 2/3 working days.
The timing varies according to the place of destination.
Deliveries will take place during office hours from Monday to Friday, excluding holidays.
Remember that all orders are processed automatically and we will therefore not be able to intervene to modify shipping and delivery times.

EXCHANGE AND RETURN POLICY
The exchange and return policy differs depending on the country from which the order is placed.
In particular, we differentiate between orders placed from the Euro and Extra-Euro area.

EXCHANGES, RETURNS AND REFUNDS in EUROPE
If you have changed your mind and want to return or exchange your purchase, you can decide to
return any product purchased within 14 days from the date of delivery
(EU directive 2011/83 / EC).
This category includes all orders placed and shipped within the European territory.
Avirex does not offer direct exchanges.
We ask that you return the merchandise for a full refund and place a new order for the preferred item (s) at your earliest convenience.
Shipping costs will be at your expense.

PROCEDURE FOR EXCHANGE AND RETURN
In order to make the return / exchange, follow these simple instructions:

- Contact us at the email address: help@avirex.eu
- Fill in the Return Form that you find inside the package or download it here.
- Check that the products you intend to return are in the same condition in which you received them, therefore perfectly intact and with tags.
- Insert the properly completed return form and each document received with the goods in the box
- Provide a return parcel tracking code to customer service by email: help@avirex.eu
- All shipments must be addressed to the sender.

Sender Address: 

Avirex - Atenoc Project Srl
Via Carlo de Angeli 3,
20141 Milano
Italy

If the return does not meet these requirements, we will not be able to make a refund.
Once your item is received, we will refund you the amount using the same payment method you used for the order.
Please note that processing the refund can take up to 10 business days.
It may take additional time for your financial institution to process the transaction and update your bank statement.

EXCHANGE AND RETURN IN EXTRA-EU
Avirex currently reserves the right not to offer exchange and return services for countries outside the European Union.
We recommend that you carefully review the size chart provided on the product page or request product information from customer service (contact form).

ADDITIONAL INFORMATION TRACKING CODE FOR RETURNS
It is necessary and mandatory to provide a tracking code for returns, to be communicated to help@avirex.eu
In the event that a tracking code is not provided Avirex will not be liable for any loss of the package by domestic and international shipping services.
Therefore a loss of the return due to third party causes will not be considered and no refund will be possible.

ADDITIONAL RETURNS INFORMATION
The return must be sent from the same country in which the order was made.
We cannot accept returns from different countries.
Returns that do not comply with the conditions described above or with missing or incomplete customs documentation, will be refused and sent back to the sender.

Last modified: 18 April 2023